0

Apple’s Letter to Parents About In-App Purchases

On April 9, 2014, I received the following email from Apple’s iTunes.  It represents a much improved effort by Apple in the past 12 months to take care of families and parents.

How about something similar for Google Play? Here is the text of the letter, along with a link to the parent’s guide to iTunes.

—————————————————————————–

Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.

We’ve heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases. Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple. Please follow the steps below to submit a refund request:
• Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
• Use this link to submit your refund request to Apple.
• Provide the requested information and enter “Refund for In-App Purchases made by a minor” in the Details section.

Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015. If you have any questions or need further assistance with your refund request, please contact Apple.
To learn more about parental controls in iOS, please see this article.
Thank you.
Apple

Filed in: Default, News

Get Updates

Share This Post

Recent Posts

Leave a Reply

Submit Comment
*

© 2017 Children's Technology Review. All rights reserved.